"Our shipment arrived this morning in good condition. Your business is well named. It has been a most pleasant experience to deal with you. We will be happy to recommend you to others. God Bless, Walter W."

"I have one of your Soy Wonder soy milk machines and have been making six batches of soy milk weekly for more than 5 years. I’ve never purchased a product I have used so consistently with such outstanding results. We’ve saved hundreds and hundreds of dollars in addition to getting high-quality soy milk. Thank you for an absolutely outstanding product." -- Dr. Kathleen M. Waggoner, J.D., Ames, IA

"I bought the Chef's Choice 120 knife sharpener for my wife for Christmas, and it is perfect. Your price was as low as the best I could find on the Internet, and your offer of free shipping made yours the best deal in the country. Your customer service person really knew your products and was a delight to work with. The e-mail from you showing my tracking was more than I could have expected, and the package arrived in two days, just as promised. Thank you very much." Tom R., Onalaska WI

"Thanks for the quick service, and for shipping to the FPO address. It's been a total pleasure doing business with your company. This US sailor really appreciates your support. Sincerely, Ted Williamson, USN, Iceland."

"I just finished one of the nicest conversations I've had with a sales representative, one of yours... I will be doing return business with you and recommending that others do the same. Bravo." -- Eric Homer, New York, NY

"Good service is just unheard of anymore -- you have been a breath of fresh air." -- Rick Bischoff, Denver CO

"I can't thank you enough!! You have gone way beyond customer service here, and I didn't even buy anything. I will be sending as much business your way as I can! You absolutely made my day/week/month/year." -- Gayle, Salem OR

"Thank you for such a pleasant experience on purchasing our grain mill. I am always a little apprehensive about ordering anything online or by phone. Your staff is pleasant, knowledgeable, and made me feel at ease. We have five children, all grown, and we will more than likely order 3 or 4 more mills for them. We're a very health oriented family and see that you provide products that fill our needs. Feel free to contact us anytime." -- Dennis & Stephanie Kyler

"I am extremely impressed with your fast, pleasant and professional service. I will be shopping with you again, and will gladly recommend you to my friends. Thanks!" -- Leah Stapleton, Oklahoma City, OK

"Thank you very much for the quick shipping of our food processor, we have just received it. I took the machine out of the box, cleaned the various discs as well as the bowl and my wife put it to the task of preparing the many different foods for guests tonight. We are very pleased with the ease of use and the performance of the machine. It is a very good value. Thanks again, James H."

"Dear folks at Pleasant Hill Grain -- My shipment has arrived and it's in perfect shape. It has been so nice to deal with people who care about how you are treated. I got the distinct feeling that you are proud of your products and that you cared for me as a customer. That's not very often true today... Thanks again for the wonderful service. I will recommend you to my friends. Truly, Richard B."

"Sometimes, it's the little things that make the difference between the people you deal with once, and the people you deal with again and again... You'll hear from us again." -- Liz S.

"I want to thank you for your very prompt delivery of the Whisper Mill order. I especially appreciated all the time you spent giving me tips, and the recipes you sent. That was above and beyond good business. I will highly recommend your company to friends and family." -- Sue Dismore, Indianapolis IN

"I wanted to write and let you know how great a job you did. I ordered, I tracked, I received. My order was on-time and accurate. Wow! Why can't all companies be like yours. I'm a happy customer. P.S., My daughter says she can stop helping me shop after this Christmas because I did such a great job. Thanks for the help :-)" -- Doug Platt, Grapeland TX

"Thanks so much for your excellent service!  The mill arrived today and I can't wait to try it out. I am recommending you to anyone I find who is looking for anything that I have seen on your site. Thanks for being one of the good guys in a sea of questionable vendors. Most sincerely, Carla M."

"I've received my Bosch Concept 7 mixer, and I am very impressed. It appears to be well designed and built; I've never seen anything built so strong for consumers. I put it to the test with several pounds of dough for French bread, made with high-gluten flour. I made the mistake of comparing the Bosch mixer to a KitchenAid; I should have compared it to a washing machine. I put the mixer up to high speed and watched it effortlessly mix several pounds of dough (just four pounds had made the KitchenAid 'Professional' come to a dead stop). Further, I've always thought I was kneading well enough by hand -- apparently not, because this was the best French bread I've ever made. The Bosch Concept 7 mixer has taken me to the next level of baking. I would also like to thank you for the best customer service I've received in recent history. You handled a couple of minor problems better than I could have hoped for. I will not hesitate to recommend Pleasant Hill Grain to friends in the future." -- Scott James, Alameda CA

"Thank you! I recently purchased the Bosch Universal Mixer and couldn't be happier with your service. Not only will I be back when I'm ready to buy accessories, but also I am telling all my friends and co-workers about Pleasant Hill Grain." Sincerely, Julienne Wood, Honea Path SC

"Your service was wonderful! Personable, even human! I do a lot of corporate biz meetings and I hear them spout 'customer service.' It's nice to actually see it in action." -- Tim Hogan, Forest Lake MN

"My former mixers groaned with anything past 3 cups of flour. No such problem with the Bosch mixer. This was the smoothest, easiest to roll out dough I've ever made. I always enjoy Christmas baking, but this year will be better than ever! Thanks for your prompt service and great pricing!" -- Marg Lohman, Keokuk IA

 "I'm glad I did business with you!" -- Jan S.

"Dee Ann, I received the recipes today and want to thank you. This is far beyond the call of duty, thanks so much! My daughter told me you gave good service, and now I am convinced! Sincerely, Dorothy Moon" Redding, CA

"Feel free to give my name and number to anybody who wants a reference." -- Tina B., Big Bear City, CA

"Thanks for making my purchase so enjoyable. The service was superb and so is the Kuhn Rikon pressure cooker. What a pleasure it has been doing business with you. I look forward to purchasing from you again in the future." Anne Minnelli, Lakewood OH

"This is my first experience with Pleasant Hill Grain Company and it has been a delight. I got all the information I needed and was even more delighted when the service representative didn't know the answer to one of my questions, asked me to wait a moment, and came back to me with the correct information. When I asked to speak to a supervisor to commend her, I was transferred to the owner, and our conversation left me with the belief that the company's concern for helping people doesn't just depend on the making of a purchase. I proceeded to order the Bosch Concept mixer with confidence that it will make superlative bread, as opposed to my KitchenAid, which burned out the third time I tried to make bread. Further, I am confident that if a problem does occur, Pleasant Hill Grain will be there for me." -- Frank P. Besag, Ph.D., Jacksonville FL

"The Bosch Concept 7 mixer arrived a couple of days ago and we made two loaves of very heavy sourdough (my starter is 32 years old) hearth bread. It worked like a champ, very impressive indeed!" Frank Besag, Ph.D., Jacksonville FL

"Just wanted to let you know that we are very satisfied customers. I purchased a Bosch Universal mixer and a Nutrimill grain mill for my wife for Christmas and she loves them both. She likes how they operate and what they do for her. I admire how both of them were designed and manufactured. It's clear that Bosch started with a clean sheet when they engineered this mixer. It has plenty of power (I think even 'Tim the Toolman' would be proud to own one) and an innovative design that gets the motor out of the cook's way. This makes it easy to add ingredients without dispersing the bowl's contents onto your kitchen walls. Amazing! Your customer service is excellent. It is obvious that you have people there who use what you sell and can recommend products from actual experience, unlike other stores that can only offer to read you the sales literature. You've been prompt to answer my questions, and processed my order quickly. Thanks for a great buying experience!" Alan Guddat, Gardnerville NV

"We'll send people your way. Thanks again, Brian P."

"Your shipment arrived as indicated on Jan. 3. I was amazed at the prompt service. The young lady who took my order was pleasant, courteous and informative. I will certainly recommend your business service to my family and friends." -- William J. Bade, Lee's Summit MO

"Your customer service is tops." -- Alice, MI

"Thank you for the speedy delivery of my rice cooker. As the owner of a small business, I'm acutely aware of customer service, and yours is top-notch! I'll be back the next time I need kitchen equipment. I used my rice cooker for the first time this morning to make steel cut oatmeal -- it was mahhhhhvelous! I used the porridge setting and the recipe from Beth Hensberger's rice cooker cookbook this morning. Best breakfast I've had in a long time." -- Meg Manning, Huntsville AL

"Dear Pleasanthill Grain: Thank you very much. I received package tonight by UPS. Zojirushi Hot Water Dispenser. It's very nice. Wonderful customer service, Fast shipment. Great package and up grade merchandise. AAAAA++++ I appreciated everything! Thanks again. Have a Wonderful Holidays. I will let my friend know about your company. and I will buy from you again. (^-^)" -- Miko from MN

"I just wanted to let your company know how pleasant it was to place my order the other night. Dee Ann, who took my order, was so extremely helpful to me with my order." -- John Speller, Hackettstown NJ

"Thank you again for finding exactly what I needed. You are thoughtful people and are appreciated." -- Dick Scales, Wabash IN

"I don't know what I'd do without my Bosch Universal Machine. After all these years of use, I feel like I owe it to Bosch to speak up! After 20 years, four kids and nearly two tons of wheat, we're finally getting a second Bosch mixer. Thanks for a great appliance!" -- Kimberly Sorbello, Davis CA

"My Bosch Universal experience started when my mother gave me her old Bosch mixer many years ago. I first used it to make breads with the wonderful dough hook, but soon learned I could use it to make my favorite carrot cake really fast with the shredder attachment. That machine is over 30 years old and runs fine, but my sweet mom decided I should have a new one for my birthday. It looks great and runs much quieter than the older one. Thank you for a GREAT kitchen machine!" -- Lynda Allred, Las Cruces NM

"The Bosch Universal mixer is one of the best investments I've ever made; I use it often and have never had a breakdown. You've gone out of your way to help me... It's been a pleasure to deal with you." -- Mona Baldwin, Mesa

"I received my Bosch mixer today. Thank you so much for the quick shipment. It was much appreciated. I'll recommend you to my friends and family!" -- Kristi Chase, Sheboygan WI

Forwarded by Tom, from a forum: "... I decided to go with Pleasant Hill. I don't think you'll find better prices or service." -- Tom F.

"About 12 years ago we bought another popular mixer, rather than a Bosch. At least once a year a part broke. The money we saved was far exceeded by the costs of all the repairs. That mixer died recently. I opened it to see if it could be repaired and discovered that the plastic holes that held the gear shafts in place had become elongated by wear, or brittle and cracked with age. Not a pretty sight. Our friends who bought a Bosch mixer about the same time have never had a problem, aside from a bent whisk. And their Bosch has had heavier use than our mixer since they bake bread for a family of 12 on a weekly basis. If anyone has trouble deciding whether to buy a Bosch, we'd be glad to share our experience. Thanks." -- Mike Uhl, Olathe KS

"Our new Zojirushi rice cooker arrived on Wednesday (only two days after I ordered.) We are very pleased with it, and with the polite and prompt service. Our previous Zo rice cooker lasted 14 years (using it about twice per week), and we've had similar success with our Zo bread machine." -- Pete McCollum, Colorado Springs CO

"I'm the sort of reluctant Internet orderer I am sure you want to reach (fearful about security, excited about the product.) My rice cooker (which is better than I had hoped, even after all my research) arrived in time for my Christmas guests even though the order taker had been careful not to promise Christmas delivery. I was impressed that you kept me posted and never promised more than you would delivery." -- Nancy Hayden, Marlborough NH

"Hi folks -- I have enjoyed the mixer so much and think it's just the thing other women that bake as much as I do need to know about. I have sent your information to Martha Stewart.com. Hope they try it out. My letter reads: 'Hi Martha Stewart People. When my husband and I got married 25 years ago I went through several mixers before I could find one that could keep up with the abuse and volume of baking I did. Finally he bought me an Oster mixing center. It lasted for 25 years, but is no longer on the market. When I remodeled my kitchen I began looking for a new mixer, planning to go with the Kitchen Aid just like Martha. Trying to decide which model was right for me was overwhelming. I didn't care for the weight of the mixer and I like to store mine away when not in use. Also as I have noticed watching Martha mix, the head of the mixer is in the way of adding ingredients. My husband was on the Internet and decided to see what else was out there in mixers. He came across this remarkable Bosch machine and purchased one to see if it held up to all that it said it was. I LOVE IT! No head in the way and it's held up wonderfully, plus it does such a good job! I'm still trying new things with it. I think this is something Martha should give a try. Just a suggestion, but I know there are women just like me out there that would be interested also.' Thank you, Pleasant Hill." -- Shelley Marsh, Dexter IA

"I ordered an Ultramill this week and was very pleased shopping with Pleasant Hill Grain. It was refreshing to have a real person answer the phone when I ordered the mill and your representative was very pleasant and helpful. I really appreciate your response and had a positive experience." -- Mark Saiz, Las Vegas NM

"You guys have been really great to do business with, and you have wonderful products. Thank you." -- Norene Mason

"I want to thank you for the awesome service that was provided in getting my order to me. It came in record time and I am very pleased. I will certainly tell others about your web site. Keep up the excellent work. Thanks again." -- Betty Barton, Peyton CO

"I used a Tilia Pro II Foodsaver for twelve years and it was the biggest dollar saver in our home. We lost it recently in a move so I had to replace it. Your price is the best and your personnel were very helpful; thanks for the first-rate service. I’m recommending you to friends." J.J. Schlosser, Billings MT

"Thank you, Thank you, Thank you! My wife and I were pleasantly surprised to receive the replacement mill today, less than a week after informing you of the problem we had with the first one. It works great! Thanks for the best customer service I've ever seen!" -- Creighton Tenney, Rowlett TX

"I love my Family Grain Mill. It's great for a variety of purposes. I'm making lots of wonderful breakfast cereals, and I can make a beautiful cracked wheat for my bread. The FGM was well worth the investment and it's an excellent addition to my kitchen. It's been a pleasure doing busines with you and I look forward to sending others your way!" -- Leece Bean, Salem OR

"We were blown away with the excellent service... you provided us with the exact part and we got it the next day... Wow. We are sooo impressed... Thank you so much." -- Dottie Jones

"I'm so happy to have discovered Pleasant Hill Grain. Not only do you have an excellent selection and variety of quality products, but the prices and customer service are great. No hype, just good old fashioned integrity and service. My hat is off to your company and its principles. I'll recommend you to my friends and acquaintances." -- Catherine Arias, San Jose CA

"Your service was fast, efficient and friendly. I've had my Bosch for 25 years and I've really put it to the test. When the mixing bowl finally broke I was afraid it might be too old to find a replacement, but you said you'd send a new one right out. You were true to your word and now it's better than before. Thank you very much for your wonderful product and great service." -- Karen Luther, Key West FL

"When my fourteen year old slicer died I didn't know where to go to replace it. I located you guys on the Net, and the new slicer arrived before Christmas as promised. Your slicer performs great, makes the old one look like a meat grinder. Your service was excellent, salesman was courteous and knowledgeable of the company and the product. I'm very satisfied with the product and your service. I will let everyone know about my buying experience with Pleasant Hill Grain, and I plan to be back." William Hancock, Loveville MD

"We recently purchased a Bosch Universal from your company and just want you to know that we are thoroughly satisfied with our purchase and the excellent service we received... We would purchase from you again, and recommend your company and the Bosch to others." -- Paul & Joan Flores, San Lorenzo CA

"I received my Kuhn Rikon pressure cooker today. Your staff was courteous and helpful, the information they provided was accurate, and my emails were answered promptly. It's been a real pleasure doing business with you. You are a five star company and I would recommend you to everyone I know. Many thanks." -- MaryAnn Mahlmeister, Clinton Township MI

"I am so pleased with the professional way my order was handled. Such good service... thank you. I will recommend your company to my friends. I plan to order from you when I need something else." -- Barbara Barnett, Bovina TX

"I'm very pleased with the service of Pleasant Hill Grain. You went out of your way to get parts to me for my grinder so I could finish the batch of cat food I was preparing. Many cat owners prepare diets for their cats as I do and I will be happy to tell them the best place to buy their grinders: Pleasant Hill. Many thanks!" Faye Cohen, St. George UT

"We love our new Nutrimill! We're very happy with how quiet it is (like a reasonably quiet vacuum is a fair description) and it seems very well built. It's faster and not messy like other grain grinders we've used. The sealed receiving bin is really innovative... and it works!" -- Alan Guddat, Gardnerville, NV

"I have been impressed with your professional attitude. I tracked my order and it's moving fast. I appreciate that. I'm planning to order a meat slicer from you also. " -- Ella Adams, Arcadia OK

"Great service! Received my order and everything was just as ordered! Thanks! I'll pass you along to friends!" -- Susan Larsen, Moab UT

"I received the Electrolux DLX mixer I ordered from Pleasant Hill grain on 05/02/03. I started using the mixer that evening, and I'm very pleased with it. I managed to bake 48 loaves of bread this weekend. I built an outdoor wood fired oven in which I can do up to 12 loaves at a time. I was having problems getting enough dough mixed up and risen for my oven. The DLX is a great addition for me. I look forward to many years of use for this mixer. I want to say that everyone at Pleasant Hill has been very professional and informative... I'm sure I will be in touch with you for my next purchase. Great doing business with you." -- Jerry Wagner, Springfield OR

"I wish thank Pleasant Hill Grain for the excellent customer service and informative assistance in helping me choose the Bosch 7400 Solitaire Food Center. I'm an inexperienced Internet shopper. Somewhere in my frustrated wanderings I read a review from one of your previous customers which promised the personal interest and assistance I received from you. You answered all my technical questions about the product and terms you offered. I am delighted with the Bosch 7400. It's beautiful and I feel it's far superior to other leading brands of food preparation machines. You shipped the item promptly and exactly as promised. I will keep in touch with your website for other items." -- Jeanette Sullivan, La Jolla CA

"My Bosch mixer came Christmas Eve morning! I was terribly impressed to have such quick, and good service from your company. Please pass along my thanks to all who are involved in the ordering, mailing, and such." -- Lilly Evangeline, St. Paul MN

"May I express my appreciation for the way in which you do business... The young lady who took my order was courteous and pleasant and obviously has excellent product knowledge as well. She loves her job and loves people, a rare combination in our world today. When I need another of the products you offer you may rest assured your company will be first in line." Jerry Christopher, Houston TX

"I had trouble finding a quality cider press until I came across you guys last fall and I want to tell you that this is a terrific machine. I did 100 bushels of apples and it worked perfectly. And it's a good value. Thank you for offering such a great fruit press!" -- Stuart Smith, Maine

"Thanks for your very prompt service. I couldn't believe how fast I received my mixer. Your dough hook is far superior to the original kneading hook. I'm delighted." -- Linda Licker, Duncanville TX

"I received the bread maker Thursday. The woman who took my phone order was efficient in gathering information from me and I could understand her. Great service. I certainly will pass the information about your website on to others." -- Suzanne J., Shoreview MN

"We ordered your apple press for my Dad for Father's Day and he loves it! We have 160 Fuji apple trees so we get a lot of use from it. Thank you for your prompt and friendly service." -- Katherine Angle, Arroyo Grande CA  

"Thank you for your help with my 'learning-curve' with commercial grinding. You were most patient and I'm absolutely thrilled with the performance of this grinder. Our business is going quite well thanks to the Torrey meat grinder and we'll soon be ordering another one. Thanks again, we really appreciate you!" -- Susan Flaherty, Kennesaw GA

"The Bosch Compact mixer is everything we'd hoped it would be. Made some organic blueberry ice cream last night in the ice cream maker and it was the best yet. We recommend your company highly based on our experience." Jan & Don Lent, Unadilla NY

"It is so nice to get such fast, friendly service. My husband and I are headed to Africa soon and I didn't want to leave without my Kuhn Rikon pressure cooker! I have the 7 liter, but I wanted one just a little smaller. I was getting worried that I wouldn't get it in time. Not a problem with Pleasant Hill Grain! Thanks again... I will pass along your praises!" -- Erin Wilson, Bellevue WA

"I just wanted to let you know how happy I am with your customer service. Dee Ann has been great. A machine I’ve had for a while was breaking down chronically. I contacted a different company and the customer service I encountered ranged from okay to downright rude and condescending. This last time when it broke I decided to call Pleasant Hill Grain. Dee Ann listened to me and really heard my frustration. She offered some solutions, all of which were acceptable to me, and together we decided on the best solution for me. I would highly recommend your store to anyone who is in the market for a grain mill. Thank you very much." -- Teresa Sheedy, Quincy MA

"Thanks for your pleasant and speedy service. I like the fact that you did exactly what you said you would do. I've been making wonderful whole wheat bread and carrot cake with my new Bosch mixer and grain mill and I'll recommend your company to anyone without hesitation." -- Paul Routledge, San Diego CA

"Thanks a million. Nice to do business with people who tend the store. You have made a customer out of us because of your prompt attention to the problem." Alice Schoenenberger, Sitka AK

"Your company is amazing... I will be spreading Pleasant Hill Grain's name far and wide. Thanks so much!" -- Helen Atwood, Chesapeake VA

"I just wanted to thank you!  At the same time this happened, we had a rather unpleasant situation with another company. Your company stands head and shoulders over the other!!! You have won me over. I'm an avid baker and will be ordering all my supplies from company. I want everyone to know what a great company you have!" LouAnne Lay, Indian Trail NC

"You have the right idea when it comes to customer service. You were responsive, friendly, informative, honest about your appraisal of product function and quality, and took all the time I needed to make a decision. I wish you success and hope to do business with you in the future." -- Mike Taves, Ithaca NY

"Just want to share my review of your company, service and product. In one word: Great! I bought the Bosch Universal, and can only say good things about it. I had the 'major-brand-mixer-as-seen-on-all-TV-cooking-shows' but it constantly overheated on one loaf of white-flour bread, and finally the gearbox seized. I made a double batch as the first test of the Bosch and it didn’t bat an eye. I can now make batches of bread and freeze! Cinnamon rolls, here we come. I've shown the Bosch to people at work, and friends visiting our home -- they were all impressed. Thank you." -- Lars Widstrand, Lunenburg MA

"You have impressed us in every way. We'll be back" -- Robert Pearson, Fairhope AL

To everyone for taking the time to drop us a note, thanks! We appreciate your thoughtfulness!